We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us. We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England, Wales, Scotland and Northern Ireland only. You hereby consent to the exclusive jurisdiction and venue of courts in London, United Kingdom, in all disputes arising out of or relating to this agreement.

A. Cancellation by you:

A Partial cancellation of booking is not allowed. If you want to cancel your booking after we have confirmed it, you must immediately advise us in writing. We require your authority in writing before we can make any change and if it is received outside our Customer Service operating hours, it will only be effective from the next working day.

Since we and travel providers incur costs in cancelling your travel arrangements, such as for the flights which are non-refundable in all cases, we will ask you to pay cancellation charges per person on the scale shown below. Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding credit/charge cards and amendment charges.

In the event of a cancellation of a booking secured by a low deposit, we reserve the right to collect the balance of the full deposit amount. You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned.

Cancellation charges are as follows which will include amendment fees additionally.

1. More than 80 days – Deposit only (Including Amendment Fees)
2. Between 45 and 80 days – 50% of total cost of holiday + 120 USD as Amendment Fees
3. Between 16 and 44 days - 75% of total cost of holiday +120 USD as Amendment fees
4.  Less than 15 days 100% of total cost of holiday

Note: In some cases, the deposit may be a higher amount to secure your arrangements, this will be non-refundable, and the charges will be added to the cancellation charges above

The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

 B. Changes by you:

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests.  A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.

In the event we can meet your requested change, You will have to pay an administration charge of $70.00 per person per change, plus any further costs we incur in making this alteration, together with all costs or charges imposed by any suppliers. You should be aware that these costs generally increase significantly the closer to the departure date that changes are made, and you should contact us as soon as possible. Please note that most airlines do not permit name changes for any reason after confirmation. If you wish to make a name change, this will be treated as a cancellation and re-booking. You will have to forfeit the amount you have already paid for your flight and pay the full, current cost of the flight again. Your ability to rebook will be subject to a seat being available for a new reservation. Where we and the travel supplier are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

Note: Certain arrangements in particular sums paid for flights, may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

Cancellation by Travelodeal:

Travelodeal reserves the right to make adjustments to your trip when necessary. This includes:
Rescheduling the departure or return date.
Cancelling or altering parts of the itinerary, including planned routes and activities.
Cancelling the holiday if the required minimum number of travelers is not met.
If any of these changes, cancellations, or delays occur, you agree that no cash refund (full or partial) will be provided, and Travelodeal will not be liable for any compensation related to losses, damages, or additional expenses incurred.

Changes by Travelodeal:

Given the advance planning required for your arrangements, there may be occasions when we need to make adjustments or cancellations. Most alterations are minor, and while we will strive to inform you as promptly as possible before your departure, our liability for such changes is limited.

Examples of minor changes prior to departure include:

A modification of your itinerary duration by twelve hours or less.
Switching accommodations or cruise ships to alternatives of equivalent quality or rating.
Minor changes do not entitle customers to compensation.

In rare instances, significant changes may be necessary. Examples of major changes before departure include:

Relocating accommodations or cruise ships for all or a substantial portion of your holiday.
Downgrading to accommodations or cruise ships of a lower standard or rating for part or all of your stay.
Extending or shortening your itinerary by more than twelve hours.
Removing one or more destinations from your itinerary entirely.
If a major change or cancellation is required, we will notify you as soon as possible and, if time permits before departure, offer you the following options:
1.    Accept the revised arrangements.
2.    Receive a refund of all payments made in the form of Credit Note.
3.    Opt for alternative arrangements of similar quality (we will issue a refund for any price difference if the alternative is of lesser value, or you will cover additional costs if the alternative is more expensive).

Please inform us of your decision within 48 hours of receiving our notification. Failure to respond within this timeframe will be considered acceptance of the modified or alternative arrangements.
Compensation will not be provided, and the options above will not apply in the following cases:
•    A minor change is made.
•    Cancellation results from your failure to adhere to payment terms.
•    Making modifications to non-essential elements of the holiday.
•    Changes or cancellations occur due to alterations you requested to the confirmed booking.

If a substantial part of your arrangements cannot be fulfilled after departure, we will arrange alternatives or, if that is not feasible or you justifiably reject them, provide suitable transport back to your departure point or another agreed location. For package arrangements, we may offer reasonable compensation unless changes or cancellations are due to force majeure (see Force Majeure Clause ).

Our liability for changes and cancellations is limited to the terms stated above, and we regret that we cannot cover additional expenses or losses you may incur as a result.
 

We clearly instruct all our travelers to have comprehensive Travel Insurance prior to travel. We recommend this is purchased along with your holiday for immediate coverage. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if you are unable to provide details to authorities of insurance or denial of entry for any reason. If you choose travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

If you have any special requests, you must advise us at the time of booking (e.g. Diet, room location, a particular facility at a hotel etc.).Whilst we will endeavor to pass any reasonable requests on to the relevant Supplier, no guarantee that any request will be met can be given and we will have no liability to you if they are not. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

Minimum Age:

For the majority of our trips, the minimum age is 15 at the time of travel. All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveler under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.

Maximum Age:

For the majority of our trips, we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We can provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.

It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region you visit on your trip. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. Your passport must be valid 6 months after the last date of travel with is as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the trips, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by us that is a direct result of your failure to secure or be in possession of proper travel documentation.

If any problem arises during your holiday, you must report it to both the relevant supplier and Travelodeal immediately (and in any event within 24 hours of becoming aware of it) so we have a fair opportunity to put things right in resort. Contact the supplier (e.g. hotel reception/representative named on your voucher) and Travelodeal via the local agent shown on your voucher, by email at admin@travelodeal.com, and/or by phone. Please keep a record of whom you spoke to, the time and date, and any photos or evidence.

We and/or the supplier will try to rectify the problem without delay. If it is not resolved to your satisfaction in resort, you must follow up with our Customer Services in writing within 28 days of the end of your holiday (email preferred). We cannot accept complaints sent by fax or received outside the 28-day period. Please keep your correspondence concise so we can identify your concerns and respond quickly.

Where a problem or complaint involves the negligence of a supplier, subcontractor or agent (as opposed to negligence by Travelodeal or our employees), we cannot accept any liability if you did not report the issue during the tour and to the supplier and to Travelodeal as set out above.

We aim to respond within 28 days, but complex cases may take longer while we investigate with suppliers or third parties.

Any dispute or claim arising out of or in connection with your contract or holiday shall be dealt with exclusively by the courts of England and Wales.

Please note: if your party leaves a hotel earlier than the duration booked, no refund will be due for unused nights.

If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and resolve your complaint while you were on tour, and this may reduce or extinguish any rights you might otherwise have under this contract.holiday start date 11th march 2023 to 25th March 2023 as per the invoice (proof of invoice attached) and customer complained on 23rd,march 2023 on email proof of email atatched as per compalint plocy in travelodeal terms and conditions wthey have to compalin to supplier and travelodeal

We are not liable for refunds, price reductions, or compensation if our services are disrupted due to unavoidable and extraordinary circumstances ("Force Majeure"). These include, but are not limited to:

• War, terrorism, civil unrest, pandemics, or government-imposed travel restrictions;
• Natural disasters, extreme weather conditions, industrial disputes, or transport disruptions;
• Government orders, border closures, airspace restrictions, or similar events beyond our control.

Impact on Bookings

• Refunds are not guaranteed unless required by applicable law.
• A credit note may be issued at our discretion, valid for 24 months and non-transferable.
• Alternative travel arrangements may be offered where feasible.

Credit Note and Chargeback Waiver

By accepting a credit note, customers agree to waive their right to further claims, refunds, or chargebacks with financial institutions or third-party payment providers.

Travel Insurance Requirement

We strongly advise all customers to obtain comprehensive travel insurance that covers cancellations, medical emergencies, and travel disruptions caused by Force Majeure events.

Third-Party Supplier Policies

We act as an intermediary for travel services (hotels, airlines, transportation providers). Refunds or credits are subject to their individual Force Majeure policies, and we are not responsible for their terms.

By booking with us, customers acknowledge and accept this Force Majeure Policy.

All travelers should have travel insurance that covers any necessary arrangements and expenses related to COVID-19.

Due to Coronavirus, the availability of all attractions and restaurants is subject to change, depending on the official restrictions in place. All elements of the itinerary have been included on the basis that they will be open. Unfortunately, new restrictions may occur at any time.

Travelodeal is not responsible for traveler’s failure to comply with local regulations in regards to arrival or departure at the destination (for example: negative COVID tests requested either on departure or arrival).

While at the destination it’s the supplier’s duty to ensure passengers are fully informed with the local regulations (for example: social distancing, face mask wearing, etc). Travelodeal is not responsible for traveler’s failure to comply with any local regulations.

If any traveler contracts COVID-19 during the tour, local regulations will apply and we assume that, similar to any medical emergencies on the road, the Tour Leader or Tour Guide will be responsible for assisting the traveler in obtaining medical aid.

Prices are based on the current conditions. However, should new laws or regulations be introduced at the destination then supplementary charges will apply and/or appropriate measures will be taken to comply.

We have a liability to you for supplying the travel services except where they cannot be supplied or travel arrangements have been changed due to delays or other causes of whatever kind or nature beyond our control.  In such circumstances, we will seek to supply comparable services, accommodations and travel arrangements and there shall be no refund in these circumstances. The air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motor coaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of the Company or its affiliates. The Company and its affiliates are not responsible for any acts or omissions of suppliers, their employees, agents or representatives.

All certificates and other travel documents for services issued by the Company are subject to the Terms and Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied. the Company, its agents, officers and/or suppliers of services pursuant to, or in connection with these itineraries, is acting only as agent for the companies, corporations or person providing or offering travel services of any means, or in making arrangements for hotels, transportation, restaurants, or any other service, and does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay to person or property due to an act of negligence or default of others, including any hotel, carrier, restaurant, company or person rendering any of the services included in the Tour, or by act of God. All baggage and personal effects are at all times and in all circumstances at the risk of the guided vacation/holiday participant. We recommend that passenger obtain baggage insurance. After return at the end of the guided vacation/holiday, if lost articles are found and returned to the owner, a service fee will be charged. 

The right is reserved to withdraw any package or travel arrangements advertised on the Website and/or make such changes in the package or travel arrangements as may be found desirable for the convenience of the parties and the proper carrying out of package or travel arrangements.

Our responsibilities differ according to what you have booked like in relation to bookings of ‘packages’ ,we accept responsibility as an “organizer” under the Package Travel, Package Holidays and Package Tours Regulations. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent.

if you wish to make a claim against us and in relation to all other bookings
We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

When you make a booking, you accept responsibility for the proper conduct of all members of your party during your travels with Travelodeal. If in our opinion or in the opinion of any person in authority, your behavior is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately.

We will refuse to deal with and may terminate the holiday of traveler who assault our staff, suppliers or fellow travelers or who are abusive or aggressive to them and are generally affecting the enjoyment of others with their behavior and you may be barred from future trips with Travelodeal.

This may include (but is not limited to):

 (a) Verbally abusive or offensive language towards anyone;

 (b) Bullying behavior;

 (c) Inappropriate or abusive behavior including uninvited physical contact, harassment, violence or threat of violence;

(d) Excessive consumption of alcohol or intoxication;

 (e) The possession, carriage or use of restricted substances or drugs (except for medical purposes approved by your doctor);

 (f) Conduct which, in Travelodeal’s opinion, is not compatible with other travelers’ general enjoyment and well-being or the smooth operation of the trip;

(h) The possession, carriage or use of dangerous items (such as weapons); (i) breaking the law of the Country in which you are travelling; and

(j) Any behavior or conduct which brings Travelodeal into disrepute or damages its goodwill.

Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) you may incur as a result of the travel arrangements being terminated. You must immediately report any pre-existing damage in your room to accommodation staff. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Travelodeal is not responsible for any costs incurred concerning a traveler removed from a trip or aircraft, ship or train. You agree not to hold Travelodeal or any of its related entities liable for any actions taken under these terms and conditions

Travel documents including, without limitation, booking confirmations, are sent to you by electronic mail whenever possible. Paper documents may be sometimes necessary in which case the documents will be sent by priority mail. You may request paper documents instead of electronic documentation, in which case the passenger will pay the additional applicable charges.

It is the responsibility of the customer to examine all itineraries, tickets and vouchers at the time of receipt. If there is an error or omission, it is the sole responsibility of the customer to immediately notify provider of the problem. Failure to do so, will result in provider charging a fee or refusing to modify documents. If errors and omissions occur, we reserve the right to cancel the reservation and refund monies collected.

Flight times provided at the time of booking are for reference only and may change. Your confirmed schedule will be on your e-ticket, which you should review as soon as you receive it. Airlines can adjust flight times even after tickets are issued, and such changes are beyond our control.

We may not always be able to confirm details like the airline, aircraft type, or arrival airport at the time of booking. If any of these details change, it does not allow for free cancellations or modifications—any changes will be subject to airline policies and fees. Check-in times vary, so arrive early and follow the airline’s rules. Always confirm your flight details at least 48 hours before departure through the airline

In the booking process, we will request personal and contact information so that we may communicate if necessary, any incident that may arise in your booking. We will have no liability if the data you provide is incorrect or incomplete.

The documentation required for your trip must include the name and surname of passengers as stated in its official documentation (ID card, passport or residence).

It is the responsibility of each passenger to ensure you have valid travel documentation which meets the requirements of the airline, immigration and the authorities of each destination, including transit and stop-over destination.

Please note that if you do not use the outbound flight ticket, the company can cancel the return flight.

Check-in and queuing times vary from airline to airline, and we recommend all travelers to arrive at the airport sufficiently in advance of the departure time. Procedures may vary, it is your responsibility to inform yourself about and fulfill the latest airline and entry requirements for your destination, return trip and any possible transit countries.

General Travel Conditions

Travel plans can be affected by factors like security concerns, airline disruptions, and government regulations. While we do our best to assist, we are not liable for changes or cancellations caused by such events.

We strongly recommend purchasing travel insurance, as some countries require proof of medical coverage upon entry.

All bookings are subject to airline and travel provider terms, which may include limitations under international agreements like the Montreal Convention. If you cannot travel due to entry requirements or restrictions, any additional costs will be your responsibility.
 

Seat selection and Airline Fare Rules
 

Flights included in packages may be issued under Basic Economy or similar restricted airline fare types. These fares are subject to airline rules and typically do not include advance seat selection. Seats are usually allocated by the airline at online check-in, and seating together is not guaranteed. Airlines may offer paid seat selection as an optional extra. Seat allocation policies and charges are set by the airline and are outside the merchant’s control. Seat selection fees are not included unless expressly stated.

Please be aware that during your participation in Tours operated by the Company, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. The Company will not have liability regarding provision of medical care or the adequacy of any care that may be rendered.

We have no special knowledge regarding unsafe conditions, terrorism, health hazards, or weather hazards. For a worldwide terrorism alert affecting U.S, citizens. 

go to: http://travel.state.gov/content/passports/en/alertswarnings/worldwide-caution.html.

For information regarding possible dangers at international destinations, contact the Travel Advisory Section of the US State Department, (202) 647-5225, Travel Advisory Section. For medical information, contact the Centers for Disease Control and Prevention, (404) 332-4559, www.cdc.gov/travel.

Photographs or pictures appearing on the web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of printing and may not reflect the actual tour routing should the itinerary change.

State of California seller of travel number #2146800-70.

 Registration as a Seller of Travel does not constitute approval by the State of California.

Security is a paramount consideration, subject to the dynamic global landscape. Unforeseen events worldwide and governmental travel advisories may necessitate modifications to accommodations, itineraries, or trip cancellations. Travellers are expressly advised to acknowledge and assume the inherent risks associated with global travel and are accountable for their individual travel decisions.

It is strongly recommended that all travellers procure comprehensive Travel Insurance. Compliance with entry requirements, including valid medical insurance in certain countries, is the sole responsibility of the traveller. Travelodeal cannot be held liable for denied entry due to the inability to provide insurance details or any other reason.

In instances of billing errors, whether arising from technological or human factors, travelodeal reserves the right to rectify invoices accurately.

While every effort is made to ensure the accuracy of brochures, travelodeal disclaims responsibility for printing or typographical errors and acknowledges that conditions represented in photographs and descriptions may not align with present circumstances during the traveler's journey.

All bookings made with service providers, including transport, facilities, meals, and other services, are contingent upon the terms and conditions, exclusions, and limitations of liability imposed by the respective providers.

Travellers must bear the consequences of their decisions not to visit specific destinations based on governmental laws, conditions, or requirements. Neither travelodeal nor its personnel or agents accept responsibility or liability for the actions, omissions, defaults, conduct, health, or circumstances of the traveller.