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If you don’t receive your booking confirmation email, follow these steps: Check your spam/junk folder: Sometimes confirmation emails can be filtered into these folders by mistake. Verify your email address: Make sure that you provided the correct email address when making the booking. Wait a few minutes: There may be a slight delay in receiving the email, especially if the booking system is processing high volumes. Contact customer support: If you still haven’t received the confirmation, reach out to Travelodeal’s customer support team on 1 800 958 8977. Provide them with your booking details, such as the name used for the booking, date, and any other reference number or payment information.

The best way to contact us is by calling our travel agents at 1 800 958 8977. Our customer service phone lines are open 24x7

Travelodeal acknowledges your complaint shortly after it’s submitted. While we aim to resolve most complaints much faster, it may take up to 28 days to respond. This is because we work with various international suppliers and often need to contact them to investigate your complaint further. We typically give our suppliers 15 days to reply, though in some cases, it may take longer. There’s no need to reach out for updates—our customer support team will contact you as soon as we have all the information needed. Thank you for your patience, and rest assured, we’ll keep you informed throughout the process.

If you want to cancel your booking, or any part of it for a group booking, we need your written consent. For group bookings, the lead name must provide their written approval. We will only accept cancellation requests sent by email if they come from the email address originally used by the person who made the booking. Cancellation charges will apply as outlined in our Terms & Conditions. These charges are based on the date we receive your written authorization.