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Booking Conditions
Below you will find our Booking Conditions on which we will arrange a booking for your flight, accommodation, transfer, excursion, ticket , trains, cruises, ferries, motor coaches, or other holiday requirements (the ‘Travel Arrangements or Trip’).
We are Travelodeal Limited.The terms "we", "us" , "our" or “Travelodeal” refer to Travelodeal Limited Our company number is 09061889 whose registered office address is at 8th Floor, Becket House, 36 Old Jewry, London, EC2R 8DD, United Kingdom.We accepts bookings subject to the following conditions. Except where expressly stated, these conditions only apply to travel arrangements booked by you with us, and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these conditions to “trip”, “booking”, “contract” or “travel arrangements” mean such travel arrangements unless otherwise stated. Travelodeal.com is a trading name of Travelodeal Limited.
References to “you” and “your” in these terms means you, the traveller or purchaser of Travel or all persons named on the booking (including anyone who is added or substituted at a later stage) or any of them. It is your responsibility to read the carefully as they set out respective rights and obligation. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
In these terms, a ‘package’ means the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:—(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.
You must be 18 years old at the time of booking and possess the legal capacity and authority to act and travel as the lead name on the booking. We will only deal with the lead name on the booking in all correspondence.
A contract will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
When making your booking for your package holiday we will arrange for you to enter into contracts with the principal(s) or other supplier(s) (e.g. tour operator/airline/accommodation Company) that are providing your travel services, named on your confirmation(s), for whom we act as agent. We are the package organiser, with responsibilities to you as set out in these Booking Conditions.
When making your booking for your trip, our responsibility is to arrange for you to enter into a contract with Supplier of the travel arrangements named on your booking confirmation. As an agent we accept no responsibility for the acts or omissions of the Supplier for the travel arrangements provided by them. The suppliers’ Terms & Conditions will apply to your booking, and we advise you to read these carefully as they do contain important information about your booking.
It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation within ten days of our sending it out. It may harm your rights if you don’t.
Travel is personal and each individual’s goals and experiences may differ. We will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third parties relating to any holiday/vacation offered by Travelodeal.com.
Lead Passenger Responsibility for Group Bookings
When a group booking is made, the lead passenger (the individual confirming the booking) assumes full responsibility for all payments and liabilities associated with the booking, including those related to accommodations, activities, transportation, and any other services included in the booking. The lead passenger is solely responsible for ensuring that all group members comply with the terms of the booking, including payment of any additional costs resulting from cancellations, no-shows, or modifications by any group member.
In the event that any group member cancels or refuses to pay, the lead passenger agrees to cover the full cost of the booking, including any additional charges that arise due to changes in room allocation or services. The cancellation or non-payment of any group member does not relieve the lead passenger from their financial obligations under this agreement.
Non-Refundable Payments and Waiver of Chargeback Rights
All payments made by the lead passenger are non-refundable, including any payments made on behalf of other group members. The lead passenger agrees that they are solely responsible for the entire group’s payment and that no refunds or chargebacks will be granted due to the actions or decisions of other group members. The lead passenger explicitly waives the right to dispute or chargeback any portion of the booking through their bank or credit card provider.
Legal Action for Payment Disputes
If the lead passenger fails to fulfill the payment obligations for the group, Travelodeal reserves the right to pursue legal action or employ a collections agency to recover any outstanding amounts. The lead passenger will be responsible for all costs incurred in the recovery process, including legal and collection fees.
We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us. We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England, Wales, Scotland and Northern Ireland only. You hereby consent to the exclusive jurisdiction and venue of courts in London, United Kingdom, in all disputes arising out of or relating to this agreement.
You will be required to pay us a deposit in accordance with instructions we give you at the time of booking. FINAL PAYMENT IS DUE 80 DAYS PRIOR TO DEPARTURE unless otherwise specified. You will be advised of all deposit details, holiday costs and costs of any additional services in addition to any third-party supplier costs which are either payable in full and/or non-refundable and non-changeable prior to booking. The balance of the price of your travel arrangements must be paid in full no later than the due date shown on your confirmation invoice. However, with any element of your booking, a supplier may ask for full balance payment at an earlier time than Travelodeal’s balance due date (e.g. scheduled airline tickets) and, if this occurs, we will give you as much notice as possible and you will be advised of this possibility prior to booking. The additional amount paid will form part of your non- refundable deposit. If you would prefer, you can look at alternative arrangements rather than make an earlier payment (on the proviso that no cancellation charges would apply), but this could incur extra overall costs. If we do not receive any payment due on time ,we reserve the right to treat your booking as cancelled by you in which case the cancellation charges as set out in below sections will apply.
In the event of a payment made by credit card, the cardholder acknowledges and agrees that, in the event of a cancellation, they are subject to the cancellation policies stipulated herein. The cardholder expressly waives the right to initiate a chargeback, except in cases of proven fraud. If the cardholder initiates a chargeback without merit, and the travelodeal incurs costs, the cardholder is responsible for reimbursing all associated costs, including legal fees, as allowed by the credit card issuer's chargeback rules and regulations.
You will be notified price of your chosen arrangements at the time of booking. The package price (may be termed as trip price or cost of holiday anywhere in the conditions), as indicated on your booking confirmation may include a flight as well as applicable airfare taxes, except for some destinations' departure tax. Other tour services and accommodations are included in your package price only if they are indicated on your itinerary. These package inclusions/rates are based on inclusions/prices at time of purchase and are subject to change without notice. You may incur additional expenses that are not included in the package price, including but not limited to resort fees, destination taxes and environmental fees. No promise of a discount or refund will be binding on us unless confirmed by us in writing.
WE EXPRESSLY RESERVES THE RIGHT TO AMEND ADVERTISED PRICE AT ANY TIME PRIOR TO CONFIRMATION AND CORRECT ERRORS IN THE PRICES OF CONFIRMED HOLIDAYS.
Special Note: We will do our best to ensure that all pricing and other information are accurate. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed.
A. Cancellation by you:
A Partial cancellation of booking is not allowed. If you want to cancel your booking after we have confirmed it, you must immediately advise us in writing. We require your authority in writing before we can make any change and if it is received outside our Customer Service operating hours, it will only be effective from the next working day.
Since we and travel providers incur costs in cancelling your travel arrangements, such as for the flights which are non-refundable in all cases, we will ask you to pay cancellation charges per person on the scale shown below. Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding credit/charge cards and amendment charges.
In the event of a cancellation of a booking secured by a low deposit, we reserve the right to collect the balance of the full deposit amount. You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned.
Cancellation charges are as follows which will include amendment fees additionally.
Note: In some cases, the deposit may be a higher amount to secure your arrangements, this will be non-refundable, and the charges will be added to the cancellation charges above
The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.
B. Changes by you:
Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests. A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.
In the event we can meet your requested change, You will have to pay an administration charge of $70.00 per person per change, plus any further costs we incur in making this alteration, together with all costs or charges imposed by any suppliers. You should be aware that these costs generally increase significantly the closer to the departure date that changes are made, and you should contact us as soon as possible. Please note that most airlines do not permit name changes for any reason after confirmation. If you wish to make a name change, this will be treated as a cancellation and re-booking. You will have to forfeit the amount you have already paid for your flight and pay the full, current cost of the flight again. Your ability to rebook will be subject to a seat being available for a new reservation. Where we and the travel supplier are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
Note: Certain arrangements in particular sums paid for flights, may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.
Whilst we always endeavor to avoid changes or cancellations, we reserve the right to cancel your booking on behalf of the travel supplier(s). Occasionally, we have to make a significant change to your holiday before departure such as the following: a change of outward departure time of more than 12 hours; a change of departure point to one which is significantly more inconvenient for you; a change of destination (ie. Country); a significant change in travel arrangements; a change of accommodation to that of a lower category for the whole or the majority of your holiday. If there is time to do so before departure, we will offer the following options: (a) (for significant changes) accepting the changed arrangements; (b) transferring to an alternative holiday specifically offered by us, of a similar standard to that originally booked if available. If your alternative holiday is cheaper than the original one, we will refund the price difference. If you do not wish to accept this alternative you may choose any of our other available holidays and pay the applicable price of any such holiday. This will mean you paying more if it is more expensive, or receiving a refund if it is cheaper; or (c) cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us. Please note: the above options are not available where any change made is a minor one or where we cancel as a result of your failure to make payment in accordance with these terms or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.
If we have to make a significant change, or cancel, we will pay you the compensation set out in the table below, subject to the following exceptions: compensation will not be payable, and no liability beyond offering the above mentioned choices can be accepted, where (i) we are forced to make a change, or cancel, as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care; or (ii) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached. No compensation will be payable, and the above options will not be available, if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time), or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking, or which we can reasonably be expected to know as an organizer we could not reasonably expect to have a significant effect on your holiday.
A change of flight time of less than 12 hours, airline (except as specified below), type of aircraft (if advised) or destination airport or a change of accommodation to another of the same standard or classification will all be treated as minor changes.
In all cases, our liability for significant changes and cancellations is limited to offering you the aforementioned options and, where applicable, compensation payments. Very rarely, we may be forced by ‘force majeure’ (see below) to change or terminate your holiday after departure, but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Period before departure in which we notify you the Amount you will receive from us
60-15 days - 5% of the Invoice Value
14-3 days - 10% of the Invoice Value
Less than three days - 25% of the Invoice Value
We clearly instruct all our travelers to have comprehensive Travel Insurance prior to travel. We recommend this is purchased along with your holiday for immediate coverage. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if you are unable to provide details to authorities of insurance or denial of entry for any reason. If you choose travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
If you have any special requests, you must advise us at the time of booking (e.g. Diet, room location, a particular facility at a hotel etc.).Whilst we will endeavor to pass any reasonable requests on to the relevant Supplier, no guarantee that any request will be met can be given and we will have no liability to you if they are not. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
Minimum Age:
For the majority of our trips, the minimum age is 15 at the time of travel. All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveler under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.
Maximum Age:
For the majority of our trips, we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We can provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.
It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region you visit on your trip. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. Your passport must be valid 6 months after the last date of travel with is as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the trips, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by us that is a direct result of your failure to secure or be in possession of proper travel documentation.
If you have a complaint about any of your trip arrangements, you must tell both the relevant supplier and our representative at the time. We will provide you with a 24 hour emergency duty telephone number to enable you to contact us directly if your complaint cannot be resolved in country by our representative. It is only if we and the supplier know about problems that there will be the opportunity to put things right. If you don’t complain on the spot this may affect your ability to claim compensation. If your complaint cannot be resolved on the spot you should notify us in writing within 28 days of the end of your trip.
Except where otherwise expressly stated in these Booking Conditions, we will not be liable, nor will we be required to provide a refund, price reduction, or compensation of any kind, if our contractual obligations to you are prevented or affected by unavoidable and extraordinary circumstances ("Force Majeure"). These events are beyond our control, and the consequences could not have been avoided even if all reasonable measures had been taken. Force Majeure events include, but are not limited to:
In the event that a Force Majeure circumstance arises, we reserve the right to issue a credit note in lieu of a cash refund. The credit note will:
By accepting the credit note, you agree that:
Where a credit note is not feasible or appropriate, we reserve the right to offer alternative solutions, which will be assessed on a case-by-case basis depending on the nature of the Force Majeure event. However, no cash refunds will be issued under any circumstances unless required by law.
All travelers should have travel insurance that covers any necessary arrangements and expenses related to COVID-19.
Due to Coronavirus, the availability of all attractions and restaurants is subject to change, depending on the official restrictions in place. All elements of the itinerary have been included on the basis that they will be open. Unfortunately, new restrictions may occur at any time.
Travelodeal is not responsible for traveler’s failure to comply with local regulations in regards to arrival or departure at the destination (for example: negative COVID tests requested either on departure or arrival).
While at the destination it’s the supplier’s duty to ensure passengers are fully informed with the local regulations (for example: social distancing, face mask wearing, etc). Travelodeal is not responsible for traveler’s failure to comply with any local regulations.
If any traveler contracts COVID-19 during the tour, local regulations will apply and we assume that, similar to any medical emergencies on the road, the Tour Leader or Tour Guide will be responsible for assisting the traveler in obtaining medical aid.
Prices are based on the current conditions. However, should new laws or regulations be introduced at the destination then supplementary charges will apply and/or appropriate measures will be taken to comply.
We have a liability to you for supplying the travel services except where they cannot be supplied or travel arrangements have been changed due to delays or other causes of whatever kind or nature beyond our control. In such circumstances, we will seek to supply comparable services, accommodations and travel arrangements and there shall be no refund in these circumstances. The air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motor coaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of the Company or its affiliates. The Company and its affiliates are not responsible for any acts or omissions of suppliers, their employees, agents or representatives.
All certificates and other travel documents for services issued by the Company are subject to the Terms and Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied. the Company, its agents, officers and/or suppliers of services pursuant to, or in connection with these itineraries, is acting only as agent for the companies, corporations or person providing or offering travel services of any means, or in making arrangements for hotels, transportation, restaurants, or any other service, and does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay to person or property due to an act of negligence or default of others, including any hotel, carrier, restaurant, company or person rendering any of the services included in the Tour, or by act of God. All baggage and personal effects are at all times and in all circumstances at the risk of the guided vacation/holiday participant. We recommend that passenger obtain baggage insurance. After return at the end of the guided vacation/holiday, if lost articles are found and returned to the owner, a service fee will be charged.
The right is reserved to withdraw any package or travel arrangements advertised on the Website and/or make such changes in the package or travel arrangements as may be found desirable for the convenience of the parties and the proper carrying out of package or travel arrangements.
Our responsibilities differ according to what you have booked like in relation to bookings of ‘packages’ ,we accept responsibility as an “organizer” under the Package Travel, Package Holidays and Package Tours Regulations. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent.
if you wish to make a claim against us and in relation to all other bookings
We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
When you make a booking, you accept responsibility for the proper conduct of all members of your party during your travels with Travelodeal. If in our opinion or in the opinion of any person in authority, your behavior is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately.
We will refuse to deal with and may terminate the holiday of traveler who assault our staff, suppliers or fellow travelers or who are abusive or aggressive to them and are generally affecting the enjoyment of others with their behavior and you may be barred from future trips with Travelodeal.
This may include (but is not limited to):
(a) Verbally abusive or offensive language towards anyone;
(b) Bullying behavior;
(c) Inappropriate or abusive behavior including uninvited physical contact, harassment, violence or threat of violence;
(d) Excessive consumption of alcohol or intoxication;
(e) The possession, carriage or use of restricted substances or drugs (except for medical purposes approved by your doctor);
(f) Conduct which, in Travelodeal’s opinion, is not compatible with other travelers’ general enjoyment and well-being or the smooth operation of the trip;
(h) The possession, carriage or use of dangerous items (such as weapons); (i) breaking the law of the Country in which you are travelling; and
(j) Any behavior or conduct which brings Travelodeal into disrepute or damages its goodwill.
Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) you may incur as a result of the travel arrangements being terminated. You must immediately report any pre-existing damage in your room to accommodation staff. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Travelodeal is not responsible for any costs incurred concerning a traveler removed from a trip or aircraft, ship or train. You agree not to hold Travelodeal or any of its related entities liable for any actions taken under these terms and conditions
Travel documents including, without limitation, booking confirmations, are sent to you by electronic mail whenever possible. Paper documents may be sometimes necessary in which case the documents will be sent by priority mail. You may request paper documents instead of electronic documentation, in which case the passenger will pay the additional applicable charges.
It is the responsibility of the customer to examine all itineraries, tickets and vouchers at the time of receipt. If there is an error or omission, it is the sole responsibility of the customer to immediately notify provider of the problem. Failure to do so, will result in provider charging a fee or refusing to modify documents. If errors and omissions occur, we reserve the right to cancel the reservation and refund monies collected.
Flight times are not guaranteed and are subject to change. It is your responsibility to confirm your latest flight time with your carrier when your check-in prior to departure. Nonstop and single plane service are not guaranteed. International flights are subject to the respective foreign governments granting landing rights for the flights. If the air carrier cannot obtain these rights, the flight will be canceled and a full refund will be made to you automatically in the form of original payment. The air carrier and/or Travelodeal reserve the right to substitute other aircraft/airlines if necessary. We are not liable if there is any change to a departure or arrival time previously given to you or shown on your ticket.
Travelodeal does not accept responsibility for lost wages, missed vacation time or any other additional expenses incurred as a result of changes in flight times.
Please be aware that during your participation in Tours operated by the Company, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. The Company will not have liability regarding provision of medical care or the adequacy of any care that may be rendered.
We have no special knowledge regarding unsafe conditions, terrorism, health hazards, or weather hazards. For a worldwide terrorism alert affecting U.S, citizens.
go to: http://travel.state.gov/content/passports/en/alertswarnings/worldwide-caution.html.
For information regarding possible dangers at international destinations, contact the Travel Advisory Section of the US State Department, (202) 647-5225, Travel Advisory Section. For medical information, contact the Centers for Disease Control and Prevention, (404) 332-4559, www.cdc.gov/travel.
Photographs or pictures appearing on the web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of printing and may not reflect the actual tour routing should the itinerary change.
State of California seller of travel number #2146800-70.
Registration as a Seller of Travel does not constitute approval by the State of California.
Security is a paramount consideration, subject to the dynamic global landscape. Unforeseen events worldwide and governmental travel advisories may necessitate modifications to accommodations, itineraries, or trip cancellations. Travellers are expressly advised to acknowledge and assume the inherent risks associated with global travel and are accountable for their individual travel decisions.
It is strongly recommended that all travellers procure comprehensive Travel Insurance. Compliance with entry requirements, including valid medical insurance in certain countries, is the sole responsibility of the traveller. Travelodeal cannot be held liable for denied entry due to the inability to provide insurance details or any other reason.
In instances of billing errors, whether arising from technological or human factors, travelodeal reserves the right to rectify invoices accurately.
While every effort is made to ensure the accuracy of brochures, travelodeal disclaims responsibility for printing or typographical errors and acknowledges that conditions represented in photographs and descriptions may not align with present circumstances during the traveler's journey.
All bookings made with service providers, including transport, facilities, meals, and other services, are contingent upon the terms and conditions, exclusions, and limitations of liability imposed by the respective providers.
Travellers must bear the consequences of their decisions not to visit specific destinations based on governmental laws, conditions, or requirements. Neither travelodeal nor its personnel or agents accept responsibility or liability for the actions, omissions, defaults, conduct, health, or circumstances of the traveller.
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