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You can explore Travelodeal reviews by visiting our dedicated review page on our website. There, you'll find a wealth of valuable feedback and insights from fellow travellers sharing their experiences. Navigate to the 'Reviews' section on our website to read about the experiences of our satisfied customers.
The United States Tour Operators Association (USTOA) is a professional, voluntary trade organization established to uphold the paramount goal of fostering integrity in the American tour operator industry. It means that the tour operator, USTOA Active Member, has been in business at least three years and has 18 industry references. The symbol also represents commitment to truth, accuracy and clarity in advertising. In a nutshell, a company deserving your confidence.
Once your holiday is booked you will always receive the confirmation email, but at times if you don’t then kindly contact our customer services team on1 800 958 8977. Alternatively, you can login to your travelodeal account where you will find an option download the booking summary PDF and also print the same.
The best way to contact us is by calling our Travel agents at 1 800 958 8977. Please note our customer service phone lines are open between 9:00 and 17:30, Monday to Friday.
We are a Member of ATOL and USTOA. All the vacation packages we sell are covered by a scheme of financial protection and we will tell you before you book if you are buying a package. For other travel arrangements, please ask us about financial protection. Some of the flights and flight-inclusive trips on this website are financially protected by the ATOL scheme. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. For more information please read our Terms and Conditions.
While Travelodeal acknowledges your complaint soon after you submit it, it can take us up to 28 days to respond and resolve your complaint – although most complaints are resolved much faster than this. It is because we work with a range of international suppliers and will often need to contact them to investigate your complaint further before we respond. We usually give our suppliers 15 days to respond to our queries, though, in some cases, this may take longer. Don’t worry about reaching out to us for updates. The customer support team at Travelodeal would be happy to serve you – once we have all the information we need, we’ll get back to you with the next steps. Thank you for your patience while we investigate; rest assured, we’ll be in touch with updates as soon as possible.
Travel documents are usually emailed/dispatched 7 to 10 days before departure or up to 48hrs before departure if your booking was confirmed within 14 days of travelling. If for any reason you’ve not got access to emails and need a copy of your confirmation, you can get a copy of all your documents from Manage My Booking on our website.
In certain circumstances if at times you haven’t received your tickets 3 days prior to your departure, then please do call with your booking reference on 1 800 958 8977.
If your baggage is damaged, you should report upon arrival at the airport. Most airlines have a dedicated baggage desk within the baggage claims area. You may receive a Property Irregularity Report (also known as PIR.) You will also need to put in a written claim to the airline within seven days. Having a PIR is no guarantee that the airline will accept your claim. If the airline accept your claim, they may pay for your baggage to be repaired, or may provide replacement baggage. It might be better to claim on your travel insurance as airlines may not pay out the true cost of what a lost, delayed or damaged bag has cost you. There is often a time limit for submitting a claim depending on the policy.
If you wish to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing, or in the case of a group booking, the authority in writing of the lead name to do so. Notification sent to us by email will only be accepted if sent from the email address originally provided by the person who made the booking.
Our cancellation charges will apply in situation mentioned in our Terms & Conditions. These are calculated with reference to the date on which we receive your authority in writing.
Each airline has it's own rules when it comes to seat assignments. Should you wish to obtain seating with extra legroom most airlines charge a fee to upgrade to premium seats. You will need to contact your airline directly to obtain these seats.
The best way to contact us is by calling our Travel agents at 1 800 958 8977.
Please note our customer service phone lines are open between 9:00 and 17:30, Monday to Friday.
Yes, Travelodeal is a legit company. We are a Member of IATA & USTOA. We are obliged to maintain a high standard of service to you according to the Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services, such as hotels or flights alone, may not be protected, and you should ask us what protection is available.
You can call our sales team or after-sales line on 1 800 958 8977 to make a payment or make a bank transfer. We provide the facility of bank transfer and card payments. For more information about the payment process and charges on debit/credit card, you can speak to our customer services team.
We accept card payments and bank transfers only.
The cards we accept are:
Cards are accepted subject to security and fraud checks.
For those travelling, the baggage allowance will vary depending on the airline you are flying with, also depending on short or long haul, and on your vacation package or your flight only deal. Mostly your airline will allow you to increase the amount of luggage you wish to take with you for a fee. Each airline has its own policy for maximum weight allowance.
To upgrade your hold luggage after booking, you can contact our amendment and cancellation department on 1 800 958 8977.
All the pickup times can be obtained by contacting your transfer provider directly. Such information is easier for them to speak to you directly. Their contact details are very easy to find as it is available on your transfer voucher, which is in your booking documentation. All pick up times are scheduled to ensure that you reach airport well before time to make it to your flight. It is normally only available 48 hours before your flight. If you would like to bring the pickup time forward for any reason, you will need to confirm this with the transfer provider directly when you confirm your pick up time.
Travelodeal is owned by a group of travel enthusiasts passionate about changing the Travel Industry by providing the best and most cost-effective holiday packages and deals to the world.
Key Founding Members are:
DARUWALA, Mazdiyar (Director)
BOND, Justin Quinton (Director)
BUSTIN, Kay (Director)
MOUSCOS, Natasha (Director)
ROBERTS, Christina (Director)
It is not necessary that transfers are always included in your vacation, however it can be added during the booking process before confirmation. We always advise our customers to read description for your chosen vacation package as further and important information may be given. We also give you an option of adding transfers onto your booking at a later date by contacting our Customer Services team.
There are different types of transfers offered by us that are often cheaper than the tour operators. In such cases we will send you details of where you can board your transfer but just to inform you, we will not have our tour representative with this type of transfer.
To change your meal plan, you can contact our Sales team on 1 800 958 8977 they can quote you the same price which is available online.
The Trustpilot score of Travelodeal is 4.6 stars; you can visit Trustpilot and see some of our best customer experiences and grievances being resolved.
Yes, it is indeed needed for anyone travelling outside US. Travel insurance is a legal requirement and it is recommended if you do not have any insurance cover then you must acquire appropriate cover as soon as possible.
Not all airlines offer in-flight meals. Low cost carriers do not offer the facility to pre-book in-flight meals as they operate trolley services for you to purchase food onboard. A meal/snack is included with scheduled flights such as Emirates and British Airways.
If you are currently on a vacation and have any issue, our customer service department is open 24/7. You are requested to contact us on1 800 958 8977 and we will try to resolve your problem as soon as possible.
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In case of any emergency or inconvenience while residing in the hotel, please contact the hotel management team. It is requested to give them enough time to resolve the issue. Alternatively, feel free to reach out to us as well.
The journey can be amended after the booking, but cannot be guaranteed. Once the reservation has been done, amendments to the journey are subjected to availability. It is advisable to contact our travel experts as soon as possible to avoid any disappointments.
Once the refund is issued by Travelodeal it gets processed instantly. A confirmation email will be sent as your refund or cancellation is processed but it usually takes 1-5 business days for the refund to reflect in your bank account (this depends on how quickly your bank processes refund transactions).
If you don’t see a refund processed please contact our Customer Services Team.
If you have got any changes to make in your booking, please advise our customer services department on 1 800 958 8977. Cancellations can only be accepted in accordance with the terms and conditions of the supplier. Additional charges may apply.
Our customers search for us from various names over the Internet. Some of them are:
Travelo, Traveldeal, Travel o deal, Travelodeals, Travel odeal, Traveodea, and we love them all!
Book with confidence as our all vacations are Seller of Travel California & IATA protected.
We pride ourselves on our customer service and our high level of repeat business.
We look after you all the way with our complimentary in-resort representation services.
All of our vacations are Seller of Travel California & IATA protected
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