Mitsis Grand Hotel

This was our 12th trip to the hotel and 14th time to the lovely island of Rhobes. We have visited the hotel through various travel agencies but the one constant thing we have found is the excellent staff and facilities. You can walk to the incredible Old Town and the Aquarium is only five minute walk away. The evening entertainment is excellent and the choice of restaurant is unmatched anywhere. Please, please, please consider this excellent jewel of a hotel. Although the hotel will be closing soon for refurbishment it is a hotel to consider for the future. We have also stayed at other Mitsis hotels and they all have the brilliant staff and facilities.

This was my third time staying in Rhodes, and once again, I chose Mitsis Grand Hotel, and it did not disappoint! Having traveled extensively and stayed at numerous all-inclusive hotels across Greece and Cyprus, I can confidently say that this hotel remains one of the best ultra all-inclusive experiences I’ve ever had. If you're a foodie, this is the place for you! The hotel features four restaurants: Greek, American, the new Kitchen Web, and Creperie. The main restaurant is nearly open around the clock, offering a variety of delicious options. Kosta serves up amazing pizzas from 10:30 AM to 7:00 PM with a range of toppings. He’s not just a pizza maestro; he’s incredibly friendly and always ready to chat, making the pizza experience even more enjoyable. Whether you want a classic margherita or a unique combination of toppings, Kosta is there to whip it up with a smile. His passion for pizza is evident in every slice, and you can even request special toppings to suit your taste. He truly elevates the dining experience! One of the highlights of my stay was the service at the Kitchen Web restaurant, where Stergios, the waiter, provided exceptional service. He’s truly the best, always attentive and ensuring we had everything we needed while presenting high-quality food. Then there's Violeta from the Creperie restaurant. No words can do justice to her talent! We’ve seen her every year we’ve visited, and she never fails to impress with her sweet and savory crepes. Violeta is warm-hearted, friendly, and full of great recommendations for things to do in Rhodes; you could easily spend hours chatting with her. Lefteris Mandanis was an absolute standout during our stay. Not only is he incredibly friendly and welcoming, but he also speaks multiple languages fluently, making communication easy and enjoyable. He greets everyone with a warm smile and genuinely cares about ensuring guests have the best experience possible. Lefteris has a knack for making conversations fun and engaging, effortlessly sharing local tips and stories that added a special touch to our visit. His professionalism and warmth truly made us feel at home. Dimitra from the front office was another star during our stay. She greeted us warmly every time we left or returned to the hotel. Her professionalism shone through as she resolved any issues in a matter of minutes, all while maintaining a friendly demeanor. We also appreciated that our flight was late at night, and the front office kindly arranged a late checkout for us free of charge. This allowed us to keep our room, making it easy to pack and prepare for our departure in a relaxed manner. I must also mention George, the bellboy, who was a tremendous help during our stay. He assisted us in moving our things from place to place with ease, always with a friendly smile and a can-do attitude. The bar scene was fantastic too! There was a bartender with a lip piercing who created some of the best cocktails I’ve ever had, even accommodating special requests with ease. His creativity and skill made every drink an experience in itself. As for the pools, while nothing is perfect, I have to mention that the water can be a bit cold. You might not want to stay in for too long, but it's not a big deal because the sun is hot, allowing you to dry off and get a nice tan quickly. It’s a fun way to grab a pizza from Kosta, pair it with a cocktail, and enjoy some sunbathing by the pool. The pools also have plenty of sunbathing chairs and beds, making it easy to relax and soak up the sun. The location of the hotel is perfect—just a one-minute walk to the private beach and only 7-10 minutes from the shopping center, and the beautiful Old City. Considering all the fantastic aspects I’ve highlighted, I wholeheartedly recommend Mitsis Grand Hotel. You will undoubtedly enjoy your stay, and if you encounter any issues, the wonderful staff will go above and beyond to ensure your experience is nothing short of amazing! And now... you can see the pictures I took from there, and drool!

The hotel is closing until 2026 for a well needed update , however it was still a 5 star experience. We're seasoned travellers , and were so impressed by the level of service. The food was very good , and the location is near the Old Town . We were given a room upgrade and the view to sea was beautiful. The rooms are large, very comfy, good air con and lots of storage , the bathrooms are dated . Like many large hotels the public areas lack any ambiance and are very brightly lit, the ' a la carte' restaurant serve good food , but lack of ambiance , but all that will be fixed with the re- modelling . I dont generally get to know staff as we are out exploring every day , but Katholica in reception is exceptional in her manner, her friendly welcome and all she did, I actually found myself checking if she was there as i went through the foyer to give her a wave .

Initially upon arriving you’re greeted by the amazing staff at the hotel who throughout our time were amazing. Frequent mini bar , towel, refreshment checks on the room and turn downs. All the public areas of the hotel are well presented and the room we were placed it was above acceptable however we’re aware they’re refurbing the hotel so this will only get better. The food choice from the 3 food courts by the side of the pool is great and everything tastes amazing as well as the Italian which you can prebook. The buffet food is as expected with inclusive buffet food but never had any complaints and all the drinks at the bar were great. Would highly recommend this hotel!